Resume

Project Manager/ Businesses Analystfor Signet Jewelers (company brand portfolio includes Kay Jewelers, Kay Outlet, Zales, Zales Outlet, Jared, Piercing Pagoda, Peoples)
January 2025 - March 2025 (3 months)
Fairlawn, Ohio, United States · Hybrid

• Managed a high-stakes Proof of Concept (PoC) to migrate numerous legacy applications (C, COBOL, VB) and data from a failing 25-year-old server to a modern Red Hat environment on AWS.
• Collaborated with IT leadership, legacy developers, and external consultants to define PoC milestones, troubleshoot technical challenges, and ensure adequate resource alignment.
• Recognized by senior leadership as a key driver of the PoC’s success by providing ongoing progress updates and implementing effective risk mitigation strategies, overcoming a history of unsuccessful prior attempts.
• Delivered comprehensive documentation to guide future implementation, which was postponed due to changing business priorities, ensuring long-term value retention of the PoC effort.

Businesses Analyst for Signet Jewelers
April 2023 - June 2024 (1 year 3 months)
Fairlawn, Ohio, United States · Remote

• Owned requirements gathering and User Story creation for Product Detail Page (PDP), Product Listing Page variations, Search Results Listing page, Shopping Cart, Order Review, Order Confirmation, My Account > My Items,Book Appointment, Repair and Returns flows and much more.
• Given the directive of a capturing current-state functionality of a very mature SAP Hyrbis e-commerce platform with 9 unique storefront banners spanning 3 countries, I authored hundreds of User Stories capturing Acceptance Criteria and requirements in a GIVEN/WHEN/THEN format. This effort required extensive self-lead discovery given complex site functionality and requirements, many third-party integrations, and in many cases a lack of existing documentation or tribal knowledge to help inform requirements.
• Supported Dev team in providing clarification of requirements, and QE teams with review of test cases.
• Provided final validation and testing of User Stories prior to UAT.
• Developed positive working relationships with internal product teams. See team’s “kudos” to me here: https://www.kudoboard.com/boards/WMFsmUL2

Self-Funded Parental Leave
August 2022 – April 2023 (9 months)

• As an independent contractor, I self-funded a generous 9-month parental leave for myself.

Project Manager for Signet Jewelers
October 2021 - July 2022 (10 months)
Fairlawn, Ohio, United States · Remote

• Acted as the client-side project manager for a ServiceNow Project Portfolio Management (PPM) upgrade & re-configuration.
• Owned stakeholder involvement in requirements workshops and testing & user training, and ensured project was completed within budget.
• In coordination with implementation vendor, set milestone dates and deadlines. Assigned responsibilities, monitored and reported project status.

Digital Product & Strategic Tech Vendor Assessment and Pilot Design for New York Life
June 2021 - August 2021 (3 months)
New York, New York, United States · Remote

• Completed a deep market scan by category to identify best in class vendor options & due diligence of shortlisted vendors
• Defined pilot scope, design in partnership with other business areas (created process map, roadmap to launch and post-launch) and authored pilot agreement SOWs with third party vendors.

Lead Digital Product Manager for Micron’s Crucial.com
March 2020 - June 2021 (1 year 4 months)
Boise, Idaho, United States · Remote

• Led and owned product management of the site (included 15 international locales) under the directive of the Product Owner.
• Elicited requirements for projects/initiatives by leading requirement gathering workshops with stakeholders from cross-functional teams. Worked with solution architects & UX team to ensure scope and acceptance criteria were clearly understood.
• Collaborated with UX team to convert journey design/prototypes into capabilities and functional requirements. Documented acceptance criteria
and user stories in Atlassian's JIRA ticketing tool's Stories and Tasks. Drafted functional specs, user flow diagrams and annotated wireframes as necessary.
• Owned the prioritization and backlog & sprints based on cross-track dependencies based on Product Owner's quarterly/yearly business goals.
• Acted as scrum master for team and led Agile ceremonies (Sprint Planning, Daily Standup, Demo, Retro) in a global/remote work environment with 15-20 team members located across four continents.

June 2018 - March 2020 (1 year 10 months)
Cleveland, Ohio, United States · Hybrid

Micron’s Crucial.com
• Lead Product Manager on a B2C ecommerce site migration from WebSphere Commerce to Adobe Experience Manger.
• Completed requirements gathering, including detailed functional specifications, user flows and acceptance criteria for Agile story cards.
• Owned role as the functional SME for all site functionality and requirements, helping ensure that globally distributed development and QA team clearly understood and implemented the required site functionality.

VF Corp’s EagleCreek.com
• Lead Product Manager on a B2C ecommerce site migration from WebSphere Commerce to Adobe Experience Manger.
• Managed scope closely in order to deliver an on-time go-live of the new site.
• Defined all requirements, created all acceptance criteria for Agile story cards, managed backlog prioritization and supported an geographically distributed development team through the SDLC.
• Acted as the sole QA resource during testing due to a lack of available resources. As such, developed test cases, completed all end-to-end testing, logged and triaged bugs.

Whirlpool
• Developed Product Management best practice guidance, and process
flows for managing and prioritizing new feature requests from a multi-brand stakeholder team.
• Coached client platform managers of Adobe Audience Manager through processes and best practices related to new feature/opportunity identification, backlog management and prioritization, and an Agile software development lifecycle (SDLC).

Signet Jewelers
• Lead the first phase of an extensive legacy application and server decommissioning effort.
• Coordinated with 20+ stakeholders to define and map dependencies, contingencies and viability of various server and application decommissioning/ migration efforts.

Mentorship
• Completed annual performance reviews and worked to provide extensive coaching.

December 2017 – June 2018 (7 months)
New York, New York, United States · On Site

• Acted as a functional platform subject matter expertise on Websphere Commerce, helping client's business stakeholders to leverage native Websphere functionality in order to meet requirements and business goals.
• Owned all functional requirements gathering by way of leading requirements workshops and ideation sessions.
• Developed all functional requirements documentation, including business requirements documentation (BRD), detailed functional designs (using Axure), user flow documentation, and functional requirements/design related to numerous third party integrations.
• Owned scope management, and requirements change process while maintaining a positive working relationship with client and stakeholders.
• Complete work breakdown by creating, prioritizing, assigning, and tracking development tickets and issues in Atlassian's JIRA ticket tracking tool.
• Provided extensive support to a 20+ developer offshore team, briefing team on specifications, removing development blockers, and assisting QA in creating a test plan strategy.
• Owned all client demos and milestone presentations.
• Led User Acceptance Testing, developing processes for client to conduct testing and report issues. Fielded all client questions/feedback regarding requirements and expected functionality.

March 2014 - December 2017 (3 years 10 months)
Cleveland, Ohio, United States · On Site

• Primary client relationship manager and first-level support for eight clients across tenure. 
• First project manager at the start-up; developed an implementation playbook and end-user training program that was repeated tens of times across the client portfolio.
• Authored the first complete User Guide and implemented user-access portal for distribution. Documentation was recognized as detailed at a level clients could use not only for reference purposes, but to also to fulfill regulatory SOPs.
• Extensive proposal and SOW authoring to support new project and services sales.
• Responsible of all aspects related to corporate conference attendance (approx. 8-10 shows annually), including details regarding sponsorship purchases, booth design and execution, attendee travel logistics, and creation of marketing materials to support the demos and pitches at the booth.
• Lead logistical planning, promotion, programming, and speaker solicitation of first GenomOncology User Group Meeting with over 50% of our client portfolio represented.
• Developed corporate “capabilities deck” to support c-level and sales team new sales and investment pitches. Deck was adopted by the team and was recognized as providing clarified definition of product and services portfolio, succinct explanation of technical capabilities and value of solutions, as well as a polished look and feel.

March 2012 – March 2014 (2 years 1 month)
Cleveland, Ohio, United States · On Site

Projects:

IBM Websphere Commerce implementation for T-Mobile.com (Atlanta, Georgia & Seattle, Washington)
• Lead Business Analyst on multi-million dollar WebSphere Commerce implementation for a Major US Telecommunications Provider
• Lead point of contact for communicating functional requirements and bug resolution issues to a development team 25+ on and off-shore devs, as well as the client’s 24-hour QA team. Managed two full-time and one intern BA on the project.

B2B e-Commerce Demo Store (Cleveland, Ohio)
• Obtained and refined loose requirements from project sponsors, completed design and wireframing efforts for a customized B2B demo store on the WebSphere Commerce platform that will be utilized in pitches to manufacturing prospects
• Work closely with lead developers and UX to scope level of effort and maximize impact of design

Business Development:

• Extensive involvement in pitching Rosetta implementation services for WebSphere Commerce
• Includes: Acting as a SME on RFP responses, onsite consultative assessments, presentations and demos of WebSphere Commerce features and capabilities, gap analysis, estimates for functional resource.

Agency-wide Axure (UX software) Lead:

• Spearheaded creation and on-going work of an internal committee to create and maintain annotated wireframes of Webspere Commerce Starter Stores (Madisons, Aurora, Elite) in Axure-- assets that are utilized across more than half of all Commerce projects
• Axure platform owner: worked with leadership to secure budget for licenses
• Owned Axure training for 60+ employees with cross-agency leadership
• Implemented Best Practices for use of the tool within the Rosetta SDLC methodology

Other:

• As the BA Community of Practice Training Lead, implemented marketing and notifications of Technology Training opportunities to increase training participation
• Interview new-hire Business Analyst full-time and intern candidates
• Complete Performance Reviews for Associate Business Analysts

March 2011 – March 2012 (1 year)
Cleveland, Ohio, United States · On Site

• Lead Business Analyst on $1.4MM project for T-Mobile.com (Atlanta, Georgia & Seattle, Washington)
• Growing expertise with IBM Websphere Commerce platform
• Functional Design Elicitation and Documentation
• Use Case Development
• Client Relationship Management
• Client-facing Business Development
• Managing and completing functional unit testing and bug resolution for custom-built Web Services

June 2009 – March 2011 (1 year 10 months)
Westlake, Ohio, United States · On Site

• Positioned products and explained business value generated by OnBase (Enterprise Content Management software) through the creation of written and rich-media marketing collateral that was published to customers, partners, value-added-resellers (VARS), and internal sales.
• Created and delivered live and webinar presentations (schedule of two webinars each month) to explain product functionality, value, and use cases.
• Acted as a technical and strategic business resource to customers, re-sellers, sales, marketing, and development regarding the usage and implementation of assigned software modules.
• Developed deep understanding of OnBase technologies and ECM industry. Used this information to articulate and position competitive advantages of OnBase over other industry players and explain how various products/ combinations of products streamlined business process challenges.
• Elicited high-fidelity narrative feedback from end-users regarding product experience. Created database of this information which was used to provide real-life product-usage insight to Sales, Marketing and Product Evangelism teams.
• Established relationships with product developers in effort to proactively influence overall productization efforts around assigned software modules.
• Was assigned to the OnBase import processors, fax integration, and Human Resources departmental solution.